Refund policy
Website: https://www.vibewearhouse.com/
At VibeWearHouse.com, we believe that the finishing touches in a home can completely transform its atmosphere. Our collection of curtain tiebacks, printed rugs, and geometric-pattern rugs is selected to help customers create spaces that feel polished, expressive, comfortable, and distinctly their own.
Because home décor products are often selected based on color, dimensions, texture, and visual character, we understand that customers may occasionally need to return an item. This Return and Refund Policy explains the conditions and procedures applicable to returns, refunds, exchanges, damaged products, and incorrect orders.
1. Return Period
Customers may request a return within 30 days from the date the order is delivered.
A return request should be submitted promptly so that our customer service team has sufficient time to review the request and provide appropriate instructions.
To be eligible for a standard return, the product must:
- Be unused and in its original condition;
- Not have been installed, washed, altered, cut, or otherwise modified;
- Be free from stains, odors, pet hair, damage, or other signs of household use;
- Include original packaging, labels, and accessories when applicable;
- Be accompanied by valid order information.
For rugs and textile décor, customers should inspect the product before removing protective packaging, placing furniture on the item, washing it, or otherwise putting it into regular use.
2. Product Inspection
Customers should examine curtain tiebacks and rugs shortly after delivery.
For rugs in particular, customers should verify:
- Size;
- Pattern;
- Color;
- Edging and stitching;
- Overall condition.
Minor variations in textile texture, printing, pile appearance, or color may naturally occur because of manufacturing processes, lighting conditions, photography, and individual display settings.
Such ordinary variations do not necessarily constitute defects.
3. Non-Returnable Items
A return may be declined when an item:
- Is returned after the 30-day return period;
- Has been used or installed;
- Has been washed or treated with cleaning chemicals;
- Has been cut, altered, or modified;
- Has acquired stains, odors, or other signs of use;
- Is missing essential components;
- Is returned without authorization;
- Is clearly identified as a final-sale or non-returnable product.
4. How to Request a Return
To initiate a return, contact:
Email: ip@vibewearhouse.com
Please include:
- Full name;
- Order number;
- Product name;
- Date of purchase;
- Reason for return;
- Photographs when relevant.
For damaged or defective products, photographs of both the product and shipping packaging may help us evaluate the issue more efficiently.
After reviewing the request, our customer service team will provide applicable return instructions.
Please do not ship merchandise to the return address before receiving return authorization.
5. Return Shipping Costs
For a customer-requested return that is not related to a product defect or fulfillment mistake, the customer is generally responsible for the cost of return shipping.
If the product:
- Arrived damaged;
- Is materially defective;
- Is substantially different from the item ordered; or
- Was shipped incorrectly,
we will review the circumstances and determine an appropriate resolution.
6. Refund Procedure
After an authorized return arrives, the merchandise may be inspected to confirm that it satisfies the return conditions.
If the return is approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in the customer's account depends on the payment provider or financial institution.
Unless otherwise required by applicable law, original shipping charges are generally not refundable when the return results from a customer's change of mind or other non-defective reason.
7. Damaged or Defective Merchandise
Customers should contact us as soon as reasonably possible after discovering damage or a product defect.
We recommend contacting us within 7 days of delivery and providing:
- Order number;
- Description of the problem;
- Photographs of the affected product;
- Photographs of the external packaging where relevant.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
8. Incorrect Items or Missing Products
If your order contains an incorrect product or appears to be missing an item, please contact:
Our team will review the order records and shipment information and determine the appropriate next step.
9. Exchanges
Where inventory permits, customers may request an exchange.
An exchange is subject to product availability and the condition of the returned merchandise. Customers should obtain approval before sending an item back.
10. Florida Consumer Protection
VibeWearHouse.com seeks to maintain transparent and fair customer practices consistent with applicable Florida law. Florida's Deceptive and Unfair Trade Practices Act declares unfair methods of competition and unfair or deceptive acts or practices in trade or commerce unlawful.